FAQ

What can I talk about during a call?

Anything you like! From how your day went, to your favourite TV shows, hobbies, or even random thoughts you don’t usually share. Many people book just to feel lighter, happier, or to hear a friendly voice when they need company.

How do payments, cancellations, and refunds work?

All paid calls are booked and paid for in advance through the website. You can cancel anytime before the start of the session without a fee. If a call needs to be ended because of violations of the service terms (read terms of use and disclaimer), no refund will be given. Complete calls are also non-refundable.

Is my privacy protected?

Yes. Our chats stay private and confidential. These chats are meant to be a safe and private space where you can feel comfortable and heard.

Is this therapy or counselling?

No. I’m not a counsellor, therapist, or emergency service. I don’t give advice, solve problems, or act as a space to complain or unload. My service is simply about friendly, everyday conversation — someone real to talk to when you need company.

Who is this for?

This service is for young adults and adults who sometimes feel lonely, bored, or just want someone to talk to. If you’ve been searching online for “someone to talk to” or “a real person to chat with,” this is exactly for you.

What is YourFriend.Life?

YourFriend.Life is a simple service where you can book a call with me Arlene — a real person — whenever you’d like some friendly conversation. It’s not counselling or therapy, just genuine chats to help you feel less lonely and more connected.